They're not gonna do that, they'll never give in to ''public tickets'' everything has to be behind closed doors so noone can see what they concoct and how they f*k up. Half of the GMs are no better than the average scumbag player, the storys I know about past GMs & the mistakes/biases they made/had, would make most players quit.
Korean department sees the USA department as a bunch of stupid kids (I can understand why). Most of the veteran players don't take the GMs serious either, they simply lost any form of credibility/respect looong ago. Every time a few updates get released, of which the content is fairly good, or more balanced than previous patches I gaint some hope. So I think ''well this isn't too bad it's going in the right direction'' after which the GM team decides they need a major f*ckup to make sure they will never gain credibility again lmao.