my client crashes randomly/ force close (IN PROGRESS ⏳)

[Lacemedonio]

GM, im using performance mode but my game just crashes, stable is the worst its laggy, need help.

[SasoreGM]

Hello Rohanians!

Due to the wide range of factors—such as CPU usage, incompatiblities or issues with INCA GameGuard—it's difficult to find a single cause without proper investigation. That’s why we’re asking for your cooperation in give more information to assist our developers in investigating the issue.

📤 Information to Collect Before Reporting

1) Type of Client Used (Stable/Performance):
2) Number of Clients Used:
3) On which map(s) do you experience the issue?
4) Frequency of Crashes (From time to time/ Always):
📎 Please attach your DX Diag File.
📎 Please attach your Windows Crash Logs File.

* Send this information to any GM in order to be checked with the devs.

🔍 How to Obtain Your Crash Information
I) Windows Crash Logs File
ㄴ How to obtain the File
II) Dx Diag File
ㄴ How to obtain the File
III) GM Notes
ㄴ Reduce Force Close Risk with UI Toggle

Use [CTRL + F] to quickly find your preferred content!

I. Windows Crash Logs File:

(FOR WINDOWS 10/11 USERS)

> Creating Windows Crash Logs File Reports:

Event Viewer is a built-in tool in Windows that allows users to view detailed logs of system, application, and security events. When a program goes "not responding," Event Viewer can be used to identify and analyze the specific cause of the issue:



💡 GM Tips:

1) When searching your game crash logs, look in "Application" Menu:



2) Search all the logs according to the time you had the crash (make sure that in the description is related to rohanclient.exe, rohanclient_opt.exe or Loader.exe)



3) After checking the logs associated with the crash, select all of them, and share the file with the GM.



II. Dx Diag File:

> Creating DirectX Diagnostic (DxDiag) Reports:

This report has detailed information about your computer's specs, which are used for troubleshooting:



III. GM Notes:

> Reduce Force Close Risk with UI Toggle:

Some users have reported improved stability when minimizing the resource usage of alternate characters:
Use F11 to hide the UI on your alternate characters after setting up Hunter Kits.
Keep the UI visible only on your main character.
This can reduce the GPU/CPU load significantly and help prevent simultaneous force closing when running multiple clients.

We appreciate your cooperation and understanding as we work to provide a stable and enjoyable gaming experience for all Rohanians,

Best regards,
-R.O.H.A.N.: Eternal Vengeance Team
Vengeance Never Ends