Hello Arctic I am so sorry for the late reply, however in hospital they won't let me use my computer a lot.
The mace was stated on my ticket, the day that it were gone is approximate the days I was hacker or scammed as you said, I believe they just won't reply to my open ticket because someone from the above did the hack.
Which they can't touch due of being a high player or something.

I am stuck with a 33% health mace in borrow.

Best regards