I'd like to share my experience with this company.

[White Arctic Fox]

Hello Arctic, I really do hope this is the ticket you requested above here.
View Ticket: #305258
Regards

I will let you know, don't expect any fast replies and don't wait for it. Everything in this game progresses slowely.

Regarding the website, I always wrote myself www.playrohan.com
After registration so I don't think I have logged into a fake website, however my computer knowledge isn't very good.
So I'm aware that could have been happened to.
No idea for real what exactly happened, no one does.
Neither GM's I suppose.

GM's can check the login IP's, they should be able to verify if there's a hacker going through many accounts. However it's possible to use VPN's and mask your IP so this system isn't waterproof. It seems you have done what's possible to prevent this from happening again.