General Discussion & staff

[treintram]

You might want to look into your staff when people are asking GM's for help on the forums, instead of the designed Support Center.

Also funny how everyone is asking for Atzigan instead.

[LadyIntegra666]

Yah wtf this first page is spammed with cries to Atzigan

Fire other GMs and give their salary to Atzigan np.

[ShadowAce]

Sineida and Atzigan are the only real GMs I will call them tier 2 GMs

Guttermagic feels more like a tier 1.5 GM havnt really had him handle a ticket for me yet so I cant judge but apparently he escalades too.

Then you have the tier 1 escalation GMs (Rotre, Ampe) that just escalate tickets to tier 2 because nobody asks questions they got serious stuff they need help with.

[iamcoffeelover]

well i guess Tier II was the one deciding.

[treintram]

bump seriously -_-

[Atzigan]

It's somewhat nice to be the face to resolve anyone's issue. But we all have to thank the GMs actually working on those issues. Only when the issue is pretty delicate I jump onto the tickets on my own and try to resolve them as best as possible. I shouldn't be doing the tickets on a daily basis, but I find it gratifying to resolve issues and reduce the anger on some players and give them hope of a brighter future.

For such limited staffing, we're doing way better than before, but there's always room for improvement and there's still a few hiccups.
There's days we have to handle 200+ tickets and the queue keeps going. If there's a slow response is mostly attributed to the high volume of tickets.
My main goal is to turn all the negative users into positive ones with the goal of pretty much helping new users, bringing back old teammates and having a positive environment.
I don't blame users who have a flaming behavior, there's always a reason behind their anger, best we can attempt to do is understand them as best as possible.

We've all been affected from all the staffing changes throughout the years, but change is generally good.

[mohamed2558]

GuuterMagic i accept ur exception can u check the Ticket ID : 222305 please

[mohamed2558]

It's somewhat nice to be the face to resolve anyone's issue. But we all have to thank the GMs actually working on those issues. Only when the issue is pretty delicate I jump onto the tickets on my own and try to resolve them as best as possible. I shouldn't be doing the tickets on a daily basis, but I find it gratifying to resolve issues and reduce the anger on some players and give them hope of a brighter future.

For such limited staffing, we're doing way better than before, but there's always room for improvement and there's still a few hiccups.
There's days we have to handle 200+ tickets and the queue keeps going. If there's a slow response is mostly attributed to the high volume of tickets.
My main goal is to turn all the negative users into positive ones with the goal of pretty much helping new users, bringing back old teammates and having a positive environment.
I don't blame users who have a flaming behavior, there's always a reason behind their anger, best we can attempt to do is understand them as best as possible.

We've all been affected from all the staffing changes throughout the years, but change is generally good.

still didn't get my elemental dung rewards Atzigan

[EaglePhoenix]

I think the issue is that you actually do get 200+ tickets a day.

[BananaBandit]

Yeah, and they will be getting a lot more once people start sending in those gameguard dumps.

Every single person I know ingame is having gg issues and I am passing the word to those that don't visit the forums.