Game closure?

[RBNXD]

First Euthen, then Atzigan and now Karazy there is something going on up there that good GMs just quit out of the blue like that.

[PenguinJoe]

First Euthen, then Atzigan and now Karazy there is something going on up there that good GMs just quit out of the blue like that.

I think I explained it in another thread but will put some of it here too:

Customer support is most of the time a pretty thankless job. And make no mistake - the GMs here are customer support. The problem with being in support is that you are the focus of your customers. If your product doesn't work the way your clients like, you are the one that gets their attention because you are the company. When problems happen it is your fault. If you are told of problems you can't fix and pass that info up the line, you are the one who is ignoring your customers. Everything is on you.

When a GM takes the initiative to actually get out there and talk to his players gathering player attitudes, needs and wants, he gets frustrated when (s)he passes that info along and nothing comes of it. In many ways the support person is as much in the dark about why things aren't being acted upon as the players. It is not their fault this input is being ignored, but they get the heat for it because the players see their input going into the bit bucket. When a GM cares enough to do this, it gets frustrating when they are not able to give us good news or even a concrete OK back. There is only so much of that any support person can take. That is why you don't see those that expose themselves like Euthen, Atzigan and Karazy hanging around for more than a couple years. It takes an iron will to handle that kind of job for more than 2-3 years. I know because I played a support role at the software company I worked for for 7 years before I called it a career and retired permanently. While I was at the level of support where I could actually give fixes to more common problems, the most complex fixes had to come from the developers that created the part I am troubleshooting. There are many times I had to go back to my customers (usually being a CEO/CTO of a Fortune 1000 company) and tell them that I cannot give them a fix they need and they had to wait for the next release. My health actually did go downhill during that 7 years and when I retired at the end of it the difference in my own life was like night and day. Over the following year my health improved substantially until it was almost as goods as when I started that role. I can just imagine what a level 1 or 2 GM in a place like PWI is like. I would not stay with a job like that myself for more than a couple years - especially if I were under the same constraints these guys are.

Support is a high turn around job for good reason. The 3 mentioned are only the more 'public' GMs that we see coming and going. There are others behind the scenes we don't that are coming and going just as fast (if not faster).