I guess I should introduce this guy. His name is Tonka and he was the Community Manager for TERA USA. After the game started to sink he left because clearly he was not enjoying watching the community get fked. I think afterwards he moved to another game company but now apparently hes out of the gaming industry as a whole. He shares his view on Community management and how important it is to listen and learn from your players.
Its an absolute joke that the GMs that we talk to and rely on for help are literally clueless as to how this game works. You dont know what the problems are with the game and you blame the wrong people.
I heard from a GM (not gonna name drop) that its our fault that the game is so ****ed up.
Its our fault that we overprice our stuff on the EM.
Its our fault that event rewards are ****.
Its our fault that the stuff we need is no longer on the IM.
I am baffled like lol your playwith salary wouldnt be able to afford a walter medal +7 even now where +6 stone is 1/2 the price.
Just give up on marketing they are desperately trying to stay relevant but they cant fix this game. Only ones who can fix this game is the community.