Why GM didn't solve restore items when change name ?

[yollah]

I changed name my character and ticket full info they need to restore items but they didn't solve. They just tell me wait and wait.

I want to change name 1 more main character but i scare my Ghost Mount never back to me again like my farmer character and HK.

Please tell me why.

[DuelistBlad3r]

Cuz u ned to be patient n fken wait for ur turn...there ur answer

[yollah]

It's too waste time. Not like 1 year before

[AliceinUnderland]

This is so sad. I hope you get your items back.

[iamcoffeelover]

Well, i think higher department is the one who's responsible for restoring of items.

[BananaBandit]

What procedure did you follow?

1. store goods and crones in bank that can be stored.
2. Make a detailed list of all the non-storeable items that you must delete.
3. Make screen captures of the items to prove you had them.
3. delete the items 1 at a time (important - they need to see a log entry of each deleted item).
4. seal the character.
5. create a ticket to support including the screen captures (put those in a zip file if more than 1) and include that detailed list of what was deleted that requests restoring the items. Be sure to specify the date and time to the nearest minute (include time zone) you did the deleting in preparation for the service requiring sealing your character.

I would suggest you do all this on the same day as the maintenance so the information does not get lost.

[iamcoffeelover]

What procedure did you follow?

1. store goods and crones in bank that can be stored.
2. Make a detailed list of all the non-storeable items that you must delete.
3. Make screen captures of the items to prove you had them.
3. delete the items 1 at a time (important - they need to see a log entry of each deleted item).
4. seal the character.
5. create a ticket to support including the screen captures (put those in a zip file if more than 1) and include that detailed list of what was deleted that requests restoring the items. Be sure to specify the date and time to the nearest minute (include time zone) you did the deleting in preparation for the service requiring sealing your character.

I would suggest you do all this on the same day as the maintenance so the information does not get lost.

+1 to this!

[tepitepz]

I changed name my character and ticket full info they need to restore items but they didn't solve. They just tell me wait and wait.

I want to change name 1 more main character but i scare my Ghost Mount never back to me again like my farmer character and HK.

Please tell me why.

Probably, they want to solve other issues first before going through your request?