[Support Ticket #223618] 16hrs starting now.

[BananaBandit]

Lol - if the money of the previous months actually do get charged back from PiW - I'll stop gaming for life.


Do we really need to go through the whole law statements? I can if you insist, but there's little ground for him to stand upon.
How did he get his stuff nicked, anyways? If it's scamming - then whatever PIW might do, is purely goodwill (also quite stupid from Dekon). You should know that, unless they've changed their terms (which i highly doubt) over the past couple years.

I've known certain people scamming empty whole accounts, epics, upgrades, armors - you name it.
That stuff has been used, sold, profited upon and used for other accounts. Those accounts have not been into investigation for a single day and would be still up and going if the owners did not quit the game..(over a year after the scamming took place).

Do you really expect PW to tell you if chargebacks are successful or not? It is not up to PW. It is up to the Paypal dispute process which allows 45 days from the time the transaction occurred.
And yes, I have personally seen large chargebacks of several hundred dollars for virtual currency awarded to the complainant. THis kind of complaint is almost always awarded to the customer. That is why PW always bans accounts that charge back.

You would know this if you have ever had to charge back thru paypal on a product or service. It is nto a matter of law or anything else. It is paypal dispute resolution.

[EaglePhoenix]

Do you really expect PW to tell you if chargebacks are successful or not? It is not up to PW. It is up to the Paypal dispute process which allows 45 days from the time the transaction occurred.
And yes, I have personally seen large chargebacks of several hundred dollars for virtual currency awarded to the complainant.

You would know this if you have ever had to charge back thru paypal on a product or service. It is nto a matter of law or anything else. It is paypal dispute resolution.

Charging back from paypal =/= charging back from PIW. Who's to say PIW refunds to paypal and that paypal just doesn't take it as collateral damage in exchange for customer support?

Now, if by any chance, you're in for a chargeback from PIW- said chargeback will always be limited to the amount paid for the service during the 1 month period immediately preceding the event that gives cause to said chargeback. However, for that to take place, you actually need grounds to stand upon.
Handing out your stuff willingly to others and not receiving it back is fairly a grey zone. Again, if that is how he got scammed - which is not clearly stated in the above but w.e. I will just assume as you mentioned 'scamming' in the foregoing thread.
One is responsible for his account and its items. Scamming is not usually a bannable offense - hacking is (handing out your password does not equal hacking. That equals account sharing. Account sharing is not a banable offense, it's however purely and entirely at your own risk).

After all, what stops one from handing out his items / account password as a friendly gesture - turn around and shout SCAM! to get the other banned? As i said, any action taken by PIW in such case is pure goodwill and customer support from their end.

[BananaBandit]

Charging back from paypal =/= charging back from PIW. Who's to say PIW refunds to paypal and that paypal just doesn't take it as collateral damage in exchange for customer support?

Now, if by any chance, you're in for a chargeback from PIW- said chargeback will always be limited to the amount paid for the service during the 1 month period immediately preceding the event that gives cause to said chargeback. However, for that to take place, you actually need grounds to stand upon.
Handing out your stuff willingly to others and not receiving it back is fairly a grey zone. Again, if that is how he got scammed - which is not clearly stated in the above but w.e. I will just assume as you mentioned 'scamming' in the foregoing thread.
One is responsible for his account and its items. Scamming is not usually a bannable offense - hacking is (handing out your password does not equal hacking. That equals account sharing. Account sharing is not a banable offense, it's however purely and entirely at your own risk).

After all, what stops one from handing out his items / account password as a friendly gesture - turn around and shout SCAM! to get the other banned? As i said, any action taken by PIW in such case is pure goodwill and customer support from their end.

Indeed on that last.

We all know that PW does not give refunds. There is never any point in asking for refunds from PW because they never give money back to you. There are things that PW can do to resolve issues but refunding RPs is not one of them. That is why people use an intermediate 'wallet' service like paypal that protects purchases with a dispute policy. Depending on the circumstances paypal will either award or deny a dispute depending on circumstances from both parties (the time period to rais a dispute is 45 days not 1 month - i checked it before making my post earlier). But that dispute process only happens if the problem cannot be resolved directly between the customer and the vendor. In the case at hand - between Dekon and PlayWith. And that is where that goodwill thing comes to play.

PlayWith is within their rights to award or decline resolution of this issue. Dekon is within his rights to request arbitration in the case of denial by PW. After all he spend a lot of real cash making the stuff he lost. To see the thief running around bragging about it only inflames the issue.

The ball is in PlayWith Interactive's court to deal with it. I hope they resolve it to everyone (except Luffy's) satisfaction.

The right way to handle this is to return Dekon's stolen virtual goods and block the person who stole them since there are records that it was done maliciously (server chat logs are available for perusal).

[eikniwt]

The right way to handle this is to return Dekon's stolen virtual goods and block the person who stole them since there are records that it was done maliciously (server chat logs are available for perusal).

It's not Dekon's ; according to what you said it's Playwith's property. (YOU SHOULD GO TO TALK TO YOUR LAWYER OMAGAH)