[Support Ticket #223618] 16hrs starting now.

So it appears that you guys are taking the stance of blaming the victim. I have been getting reports than Dekan. The person who STOLE my **** is now walking around game pming people laughing about the fact he stole my items.

IF this is the case. I will take my money and myself to another game. I have dropped well over 2 grand on this game in the last 2 months. Only to find out that the person who steals from people is able to walk free and the my accounts still locked....

I replied in email to this ticket and I will say it here. My guardians account has been locked for 6 days and under investigation now for 8.

I will give you guys 16 hrs to respond to why my account remains locked while the thief is msging people laughing about stealing my ****.

Especially when I see you guys hand over a traded item back to the person when they clearly messed up and didnt use good judgement when trading people stuff.

So if its the case of your going to blame me. For my stuff being stolen. I will be leaving this game as it seems your more inclined to blame victims who had their information phished/hacked. Rather than doing the right thing and restoring stolen stuff.

A word of advice to PWI staff. This person spent $2000+ here over the last 60 days. If he leaves because of a failure to do the right thing here, I suspect some large charge backs would be a given.

It is generally a bad idea to mishandle the account of someone that recently paid you a couple thousand dollars using a means of payment that can be reversed.

I'm sure you guys will do the right thing here and punish the person that took all this person's virtual goods.

So.....have you actually clicked a phishing link? Cause that's a stupid thing to do lol

Phishing? When? He knows who took his stuff. The guy that took it was bragging all over the place about it.

I actually have the same problem. But I have a fault with this also. Why? I replied onto the ticket that was escalated. The ticket was removed from being escalated. Did you reply on the ticket too? Maybe, your ticket was removed from being escalated. ORRRRR, they are still investigating your concern? I dont know, and only you and the GM's can answer this. Haha.

actually he was spamming people on raidcall with file transfer for sending pictures and I believe that they were infected with keyloggers or something...

Since I formatted and reinstalled on my computer I have got a lot less errors from game guard.

I dont think you understand how easy it is to get sent a file that has keylogging software in it. Or anything else else in it as well. I should have known better than to accept a picture that was 5mb in size and not being suspicious of it. However I Was dumb enough to accept it instead of telling him to upload it on picpaste or something else like that.

I wont threaten a charge back. There's no point to threaten something. However I will simply say that if they wanna lose someone who is actively donating and contributing to keeping this game alive and going. They should understand that losing a high contributor is an overall bad thing. I keep the game alive along with everyone else who donates high amounts of money.

All you can do is wait, you know I hate the waiting game as well but it's best to be patient. :) I'm sure you'll get your items back and the hacker ban. :D

I just feel its unfair that the person who stole from me is free to walk around the game and laugh about my items they stole -_-

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Originally Posted by StrOwnz

I just feel its unfair that the person who stole from me is free to walk around the game and laugh about my items they stole -_-

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Maybe they're still investigating the account. Let him laugh, sooner or later he'll get what he deserved. =)

actually shawn got it too....

yeh my story is i saw luffy login my templar and i kicked him off and changed password in time. when i had logged in my account all the stuff i was selling on EM was cancelled and in my exchange market in game. so he was cancelling all my sales and JUST about to start taking my sh.it when i kicked him off. so then he logged dekons acc and stole his stuff.

I (and several notable others) are waiting to see that lowbie dhan MonkeyDLufy grow up to be 30.

But when StrOwnz reported the theft he reported it and the person who did the stealing. As expected in a case like this his account was immediately locked. What I (and StrOwnz) don't understand is why Luffy's accts are not locked while investigations are ongoing?

After StrOwnz got numerous messages that this this guy was running around and bragging of his thefts, he rightfully got angry with PWI and has put that deadline. His account has been locked for a solid week now and that guy is free to run around and be an asshat.

Atzigan, can please take a look into this incident and get it resolved. Thank you.

Im not math wiz. However it appears as if people are running out of time here. *looks at my watch* if im not mistaken they have less than 2 hrs left to make a response as to why the thief is free to roam the game when my character is locked.

this happen to me i got Phishing on private server I notice i couldn't log on and I traded all my stuff on this guy xTheseus he FCKING RUN OFF AND TOOK ALL MY STUFF and i heard he play on this game too.

i hope u get justice don't trust anyone.

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Originally Posted by StrOwnz

Im not math wiz. However it appears as if people are running out of time here. *looks at my watch* if im not mistaken they have less than 2 hrs left to make a response as to why the thief is free to roam the game when my character is locked.

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You should have taken the weekend into account. They won't even see this thread for another 3 hours. I doubt very much they will do anything about it before they've had their morning coffee.

Lol Mark - some large chargebacks.. really?

What is he going to charge back for? You, as someone who's presumably old enough and has got at least some experience in this kind of business world (or any business world for that matter - as that won't matter much) - should realise those are just empty threats, and laughable at that.

Not accounting for the integrity of the issue / previous posts - but that statement is just naught credibility.

Besides, he's shouting 16hrs.. which gaming company's support services are open nowadays during the weekends? They're probably still working on those tickets of past Thursday.
Not to mention that the amount someone has invested in their accounts should be irrelevant, as anyone deserves the same treatment - but then again, in an ideal world and all that..

Have you never charged back on paypal eagle? I have when someone misrepresented or failed to provide the promised value to what I bought and a non-arbitrated approach fails.

Chargebacks happen here more often than PW's billing department will ever admit to. Do the accounts that do that get banned? You bet your tail feathers! Do yu have any idea how much dekon spent here the last couple months? I do - we talk you see and I know how much money he has been dropping to come back into this game after his hiatus. If someone is pissed off enough over this that he leaves permanently you think a little thing like a ban will stop anyone from charging back his last couple months of RP purchases if they wanted to?

Whether Dekon decides to go that route or not is up to him. If he feels cheated enough he just might. If this gets resolved to his satisfaction (i.e. his stuff returned and the thief banned) he might. But right now he sees this thief freely running around bragging about cheating him after he reported this theft a week ago. Trust me. He is seriously pissed.

Charge backs happens sir. Especially for virtual cash. It happens a lot and not just here. Trust me on that.

-- the theft was reported over a week ago. The thief is running around, his account UNLOCKED.

Was dekon's 16 hour time limit unreasonable since it was posted on the weekend? Yep - i told him so in raidcall as well. But I think the fact that Luffy is running around bragging about his thefts was the last straw for him.

Lol - if the money of the previous months actually do get charged back from PiW - I'll stop gaming for life.


Do we really need to go through the whole law statements? I can if you insist, but there's little ground for him to stand upon.
How did he get his stuff nicked, anyways? If it's scamming - then whatever PIW might do, is purely goodwill (also quite stupid from Dekon). You should know that, unless they've changed their terms (which i highly doubt) over the past couple years.

I've known certain people scamming empty whole accounts, epics, upgrades, armors - you name it.
That stuff has been used, sold, profited upon and used for other accounts. Those accounts have not been into investigation for a single day and would be still up and going if the owners did not quit the game..(over a year after the scamming took place).

u have story to get locked wheres me not, just lock no reason.
let me know when you leave this server, I'll go with you. xD

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Originally Posted by EaglePhoenix

Lol - if the money of the previous months actually do get charged back from PiW - I'll stop gaming for life.


Do we really need to go through the whole law statements? I can if you insist, but there's little ground for him to stand upon.
How did he get his stuff nicked, anyways? If it's scamming - then whatever PIW might do, is purely goodwill (also quite stupid from Dekon). You should know that, unless they've changed their terms (which i highly doubt) over the past couple years.

I've known certain people scamming empty whole accounts, epics, upgrades, armors - you name it.
That stuff has been used, sold, profited upon and used for other accounts. Those accounts have not been into investigation for a single day and would be still up and going if the owners did not quit the game..(over a year after the scamming took place).

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Do you really expect PW to tell you if chargebacks are successful or not? It is not up to PW. It is up to the Paypal dispute process which allows 45 days from the time the transaction occurred.
And yes, I have personally seen large chargebacks of several hundred dollars for virtual currency awarded to the complainant. THis kind of complaint is almost always awarded to the customer. That is why PW always bans accounts that charge back.

You would know this if you have ever had to charge back thru paypal on a product or service. It is nto a matter of law or anything else. It is paypal dispute resolution.

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Originally Posted by BananaBandit

Do you really expect PW to tell you if chargebacks are successful or not? It is not up to PW. It is up to the Paypal dispute process which allows 45 days from the time the transaction occurred.
And yes, I have personally seen large chargebacks of several hundred dollars for virtual currency awarded to the complainant.

You would know this if you have ever had to charge back thru paypal on a product or service. It is nto a matter of law or anything else. It is paypal dispute resolution.

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Charging back from paypal =/= charging back from PIW. Who's to say PIW refunds to paypal and that paypal just doesn't take it as collateral damage in exchange for customer support?

Now, if by any chance, you're in for a chargeback from PIW- said chargeback will always be limited to the amount paid for the service during the 1 month period immediately preceding the event that gives cause to said chargeback. However, for that to take place, you actually need grounds to stand upon.
Handing out your stuff willingly to others and not receiving it back is fairly a grey zone. Again, if that is how he got scammed - which is not clearly stated in the above but w.e. I will just assume as you mentioned 'scamming' in the foregoing thread.
One is responsible for his account and its items. Scamming is not usually a bannable offense - hacking is (handing out your password does not equal hacking. That equals account sharing. Account sharing is not a banable offense, it's however purely and entirely at your own risk).

After all, what stops one from handing out his items / account password as a friendly gesture - turn around and shout SCAM! to get the other banned? As i said, any action taken by PIW in such case is pure goodwill and customer support from their end.

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Originally Posted by EaglePhoenix

Charging back from paypal =/= charging back from PIW. Who's to say PIW refunds to paypal and that paypal just doesn't take it as collateral damage in exchange for customer support?

Now, if by any chance, you're in for a chargeback from PIW- said chargeback will always be limited to the amount paid for the service during the 1 month period immediately preceding the event that gives cause to said chargeback. However, for that to take place, you actually need grounds to stand upon.
Handing out your stuff willingly to others and not receiving it back is fairly a grey zone. Again, if that is how he got scammed - which is not clearly stated in the above but w.e. I will just assume as you mentioned 'scamming' in the foregoing thread.
One is responsible for his account and its items. Scamming is not usually a bannable offense - hacking is (handing out your password does not equal hacking. That equals account sharing. Account sharing is not a banable offense, it's however purely and entirely at your own risk).

After all, what stops one from handing out his items / account password as a friendly gesture - turn around and shout SCAM! to get the other banned? As i said, any action taken by PIW in such case is pure goodwill and customer support from their end.

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Indeed on that last.

We all know that PW does not give refunds. There is never any point in asking for refunds from PW because they never give money back to you. There are things that PW can do to resolve issues but refunding RPs is not one of them. That is why people use an intermediate 'wallet' service like paypal that protects purchases with a dispute policy. Depending on the circumstances paypal will either award or deny a dispute depending on circumstances from both parties (the time period to rais a dispute is 45 days not 1 month - i checked it before making my post earlier). But that dispute process only happens if the problem cannot be resolved directly between the customer and the vendor. In the case at hand - between Dekon and PlayWith. And that is where that goodwill thing comes to play.

PlayWith is within their rights to award or decline resolution of this issue. Dekon is within his rights to request arbitration in the case of denial by PW. After all he spend a lot of real cash making the stuff he lost. To see the thief running around bragging about it only inflames the issue.

The ball is in PlayWith Interactive's court to deal with it. I hope they resolve it to everyone (except Luffy's) satisfaction.

The right way to handle this is to return Dekon's stolen virtual goods and block the person who stole them since there are records that it was done maliciously (server chat logs are available for perusal).

Awhhhh, is that kid mad ?


He is responsible for everything that happens on his computer, he should not had accepted that transfer file from someone unknown. :) :) :) :) :) :) :) :)

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Originally Posted by BananaBandit

The right way to handle this is to return Dekon's stolen virtual goods and block the person who stole them since there are records that it was done maliciously (server chat logs are available for perusal).

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It's not Dekon's ; according to what you said it's Playwith's property. (YOU SHOULD GO TO TALK TO YOUR LAWYER OMAGAH)

Will you please get your prescription filled? You are getting psychotic again.

Nono i'm not.



I actually don't care about ya'll.

Eikniwt is a complete idiot who apparently doesn't play but only trolls. So expect nothing but the dumbest bull**** coming out their mouth.

That being said I did have time to sleep on it... Mostly because I got off at 7:30 am today after going in at 10pm last night. So I was kinda cranky.

However, virtual items that are under your possession that you created/purchased are yours however like a leased vehicle. The things are only yours to an extent. Should the leasing company decide to they can revoke your privileges to the vehicle should you not be meeting specific regulations. Such as general maint on the vehicle, or simply making the payments. However if you are following the rules and regulations you agreed upon in the contract (terms of use)

All items accrued on your accounts are your until you present a justifiable reason for the company that has leased out control of an account to you revokes your account privileges.

What this means?

While the IPO (PWI) owns the game. They are here to make a profit and like any company looking to make a profit they should exhibit signs of good customer service to keep their playerbase around. Especially those who have donated large amounts to their company.

I am quite sure both me and Banana since both coming back have boosted their profits margin a substantial amount since coming back to the game. I can say that the both of us have spent a substantial amount on 4part weapons, armors, characters, and accessories. I cant say an exact amount for Bandit here, however I can say that I have contributed well over 2k to this company.

Now will/would I do a charge back.

The simple answer is no.

The long answer is as follows. The fact that a company has poor costumer service does not necessarily entitle me to my money spent back. It would be like having car insurance for a year getting into an accident and them dropping you. You are entitled to none of your money back even though they dropped you after a year because you had an accident. So while some companies suck at their customer service departments. I simply dont care enough to go "well im taking all my money back" <^>(-_-)<^>

However since the money spent was through paypal, and by proxy my bank account. I have 2 options and routes to go. 1. Filing a fraud claim through my bank since virtual goods were not as they were marketed. 2. File a claim through paypal for a misrepresentation of virtual goods.

I could simply put that I spent X amount on Y for permanent items and Y is no longer tangible. To which I make ss of said virtual items missing as well as the items paid for and then the company that I am requesting has a period of time to dispute the charge back and come to an amicable agreement prior to the conclusion of the investigation that either the fraud department of my bank or paypal is now looking into.

Many companies often have a next level resolution center that when approached with a pay back are often willing to do quite a huge amount to keep your money as well as keeping you.

So, now with all that said. This game is not a pay to play game. As such the point for donations to the game is for items. So if you are not getting what you have paid for then you can.

However I see that the gms had a fire lit under their asses to finish the the investigation and all MY items were restored to my account.

I.e.: in which case, as per above, said chargeback will always be limited to the amount paid for the service during the 1 month period immediately preceding the event that gives cause to said chargeback and no further.

@Mark & Eagle: Charge back might happen, but the word big is relative. In your eyes it might be big, in p/w's eyes 2k is just a penny.

2k is 2k. takes a lot of money to run this server and a cb of 2k is painful as hell.

They been making lots more in the last couple of months than they have in the past year. Times have been mighty lean.

But I doubt dekon would raise one simply because (1) he really couldn't be bothered to fight with them over it and (2) his issue was resolved to his satisfaction.