Quote:
Mark ######
User
Posted on: 25 February 2016 10:10 AM
I am attaching a screen capture from a player called KnightDreams that shows him having just under 750,000 melee.
How on earth is this even remotely possible or fair to other players in this game?
I mean seriously if this is how you are running your game to be run, I want no part of it whatsoever.
2usagrs.png (1.18 MB)
GM Zyvox
Game Master
Staff
Posted on: 25 February 2016 11:45 AM
Greetings Mark,
Thank you for contacting Playwith Interactive Support.
We appreciate this report to us and we understand that you want to report a character with a huge amount of Melee Attack.
To assist you further, we will forward this to our higher department for them to assist you with this inquiry.
We would like to advise you, NOT to reply on this ticket, not unless, response has been received. We are also asking for your patience, for this matter as mentioned will be checked intensively.
Just to repeat ourselves, please DO NOT REPLY on this ticket, unless higher department already
replied to avoid prolonging the time for your request to be resolved.
Thank you for your patience and understanding. If you have any other questions, please feel free to contact us again.
Best regards,
GM Zyvox
Playwith Interactive Support Staff
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GM Karazy
Game Master
Staff
Posted on: 26 February 2016 11:07 AM
Greetings Mark!
Thank you for contacting us using Playwith Interactive Game Support.
BananaBandit and PenguinJoe! Have definitely enjoyed your input on the forums. Looks like KD wanted to show off how insane his gear is. Those numbers are pretty ridiculous. An upgrade weapon along with Blunt Mastery and a stack of buffs? Yikes! Anyways, I can understand your frustration with the game and why you would want to stick to your private servers. We work hard everyday to try and improve the state of the game, but as you can see, there will always be more issues. How do we fix UPG weapons? What about game balance issues? What are fair and balanced solutions to these issues? These are all things I would have loved your feedback and input on, but alas, you have been busy with your IRL stuff (Congrats on the new house BTW, hope that is all going well!). All I can tell you is that we are working on solutions to these things, and that I try to make it a point to discuss the issues whenever possible with my team. We want players like you to come back, and I understand that it's going to take a lot more than empty promises to do so. If you ever feel like venting, letting us know about something or sharing your thoughts/knowledge on things, please don't hesitate to reach out again!
Thank you for your patience and understanding. If you have any other questions, please feel free to contact us again.
For community feedback and suggestions, feel free to post it on our forums:
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Best regards,
GM Karazy
Playwith Interactive Support Staff
Mark ######
User
Posted on: 26 February 2016 01:15 PM
Thank you for your reply Karazy.
But seriously 3/4 of a MILLION in melee damage? No matter how you stack it there is something very, very wrong with that! As I mentioned, I have experimented with boosting statuses to their limits offline and there is no way on earth I could have come to even half of that much melee without breaking something. Granted I am working with components that are a couple generations out of date, but still, this is nuts even for this more modern version of Rohan!
Good move on the human classes by the way. I am looking forward to your further movement to a fully self-buffed Rohan because honestly I feel this is the only way it is possible to balance this game. Having other people buffing you makes things far too difficult to balance. I suspect that once almighty and similar buffs are gone melee numbers approaching the million mark will be a thing of the past (crossing fingers & toes).
Keep up the good work with the balancing - you are heading in the right direction!
Cheers! /Mark,BananaBandit,PenguinJoe
GM Hazkin
Game Master
Staff
Posted on: 27 February 2016 04:13 AM
Greetings Mark,
Thank you for contacting Playwith Interactive Support.
We're glad to hear from you again. Please be informed that GM Karazy has told to his reply that we're on the process of making solutions of the said things. And thank you for your kind words and compliment to us.
If you have any other questions, please feel free to contact us again.
Best regards,
GM Hazkin
Playwith Interactive Support Staff
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Mark ######
User
Posted on: 27 February 2016 06:43 AM
@GM Hazkin
Did Karazy even see my response to his reply before you grabbed it? I was not talking to you but to him.
I know how support systems work. -> Retired IBM WebSphere Process Server Level 3 (development) support lead
The issue is not completed until I say it is completed!
GM Zyvox
Game Master
Staff
Posted on: 27 February 2016 07:55 AM
Greetings Mark,
Thank you for contacting Playwith Interactive Support.
We are very glad for your continued support and reporting stuff like this in our game.
This will be considered as a big help for the game and we hope that we can provide an immediate fix for this issue.
We do know that you want GM Karazy to address this ticket but we want you to understand that we have already reviewed this ticket and as of the moment we cannot promise you anything about this but we are doing our best to work for solutions for these things.
We also understand that you are looking forward for an immediate action but it would be difficult for us to instantly provide it since there might be a bigger problem that may occur if we make changes that were not properly reviewed/tested.
Then again, we would like to thank you for your continued support and if you have encountered any unusual in-game activities again, do not hesitate to send us another ticket.
Best regards,
GM Zyvox
Playwith Interactive Support Staff
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Mark ######
User
Posted on: 27 February 2016 08:19 AM
Look guys, I am not looking for an immediate solution. All I am looking for is answers WHY this reported problem is possible here. As I see it the player that created that screen capture is insisting it is legitimate. If that is the case this player has a totally unfair advantage over the other players here.
If you guys are telling me that is is possible for templar players to have melee values in the range of 750,000 to 1,000,000, please try and convince me why anyone would be playing this game. The player in question has obviously spent many tens of thousands of US $ to get his melee at that level. I want to know from you guys why you are allowing this kind of thing to happen siknce it makes gameplay completely unfair to everyone.
GM Zyvox
Game Master
Staff
Posted on: 27 February 2016 12:49 PM
Greetings Mark,
Thank you for contacting Playwith Interactive Support.
We are very glad to hear from you again.
As you have known there were still imbalances in-game. In this case, it has a very outraging melee attack that the character has.
We are still considering some factors how has this occurred and it is still unknown to us why have this happened since this is a very rare case.
You can also say that the image is edited since it is very easy to manipulate stuff like this by just using some image editing software.
Furthermore, we investigated this matter regardless of the evidence presented but yet this is still unknown to us and we will do our best to find out how has this happened.
Then again, we want you to know that we will do our best working on solutions for these kinds of cases to make the game more fun and avoid imbalances.
Thank you again for reporting this case and for your continued support. If you still have something in thought or concerns you want to share, do not hesitate to send us another ticket.
Best regards,
GM Zyvox
Playwith Interactive Support Staff
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Mark ######
User
Posted on: 27 February 2016 02:56 PM
Thanks for the response Zyvox.
I understand about the necessary analysis and investigation, and that these require time. I also understand how easy it is to fake this kind of thing using photoshop/gimp. There are however several people that insist that this kind of melee escalation is possible. If that is true I really would like to see your company do something about it because it makes the templar class with a huge amount of money rolled into it completely unfair to people playing other classes. Perhaps when your company completes the balancing this will resolve itself (at least to the lower 100's of thousands of melee points).
I just want to make sure that the higher levels of Playwith Interactive support is keeping an eye on this matter during these balancing exercises. It might not be a bad idea for you guys to reach out to the owner of that character ("KnightDreams" in Jainus) and ask him how he was able to achieve that level of melee.
It is not necessary to respond further. I simply wanted to raise the flag and make sure you folks are keeping an eye on this situation as well as possibly discussing this with the player in question.
GM Vasilisa
Game Master
Staff
Posted on: 27 February 2016 10:29 PM
Greetings Mark!
Thank you for contacting Playwith Interactive Game Support.
We truly understand your concern and we would like you to know that this matter is being handled by our team. Based on the reasons you presented on this ticket we agree that this amount of damage (if the photo is legit) is way too much for new players and for veteran players who are unable to throw the same amount of dedication (money wise) towards their chosen class. That is why we our taking this report with our full intent to solve this kind of issue by balancing the game.
We know for a fact that you may be tired of reading the statement "we will include this to our daily report" but we will inform you this again and this is what we really do anyway. All ticket issues with relevance to giving our players the best gaming experience are always included in our daily report, However, it may take time and we are asking for more patience on this matter. As for the player in question (Knight Dreams), rest assured that we will be taking the time to reach out to him so we can further our knowledge on how to improve the state of the game. Furthermore, as GM Karazy previously mentioned, your input is greatly appreciated as well.
If you have any other concerns, Please feel free to contact us again at our ticket support anytime.
Thank you so much for your cooperation and support!
Best Regards,
GM Vasilisa
Playwith Interactive Support Staff
Now show your ticket chain with your recommendations on how to fix it. Pony up.
