There are various ways to contact a game master if you need technical game assistance.
To contact game masters for immediate assistance, please check if they are in-game standing in major cities.
Game Master names:
To contact us, just type in chat, example: "!JIkmaru text here"
If we're not online, e-mail us at:
We do our very best to achieve top notch customer service, so please do not worry if you cannot get a hold of us immediately. We will take care of your situation as quickly as possible assuming you submit your issue in a reasonable time frame of the incident (in-game issue).
If you submit after a long time a specific event/situation has occurred, we will most likely not be able to support you to the fullest.
**Please submit an issue as soon as it has occurred so we can find it fast**
Whenever you plan to contact us, please provide the following information for quick assistance:
Portal Account ID:
Character name with problem:
Date of issue:
Explanation of situation, pet names, item names, and character names involved, etc:
If you cannot reach us via e-mail and your issue is lengthy, please fill out a support ticket.
Here are some issues when you may need to contact a GM:
-Bank password reset
-Guild password reset (you must be the guildmaster)
-account information change issues
-forum login issues
-game installation, setup, procedures and compatibility issues.
-comprimised accounts, account disputes.
Below are examples of issues that should still be handled through the forums:
Game Tips, Advice, personal requests, assistance, and refinement questions.