I recognised my signature in your post. Best bet is to submit another ticket - a brand new one and hope you get a different GM - one who isn't so noob.
They may well have changed their policy on that but when I submitted a ticket back in May they were happy to restore the rewards.
Tell GM Vegetable to put that in his pipe and smoke it XD
(Note that I didn't mention that I was DC'ed - Just write exactly what I wrote in a brand new ticket GL)