Title says that but fact make me think otherwise.That i have to throw it here.

From 3 years of playing i feel really disappointed just this time.
I know you guys will tell me to HIT that Support button above, but save it, cause I did it and the result is why I write this. Without further ado, here SS of my ticket. It should explain everything. TL;DR is at the most bottom btw.

This below the SS
This below how GM Vedjin replied
Below I try to explain it again