Bye (gms failed)

[StrOwnz]

Me and mark spent a few days butting heads in rohan, however we never had any major issues. Most of our debates were over things that could/ should be done in game. However hes one of the people that I actually did add on facebook from this game. There have been a few... Not that many but a few. I wont say that it was more than 10. However the ones that I have added, we have played other games together, we chat about some random ish, and in general we have fun in games.

[treintram]

the best kind of asshole to be is an honest one.

you know people hate you, but they know you're right.

[EaglePhoenix]

the best kind of asshole to be is an honest one.

you know people hate you, but they know you're right.

Honest*, being right is a whole other thing.

[pippipoppo]

Thanks for the kind words guys! It is indeed very gratifying to see users issues resolved and being surrounded with a positive environment although it mostly lasts only a few hours :P.
Any job that requires communication with customers will involve tough times, angry customers and stressful days but also satisfaction once that issue is resolved and the user is no longer having problems.
I've been in this jam for about 5 years already I believe, and thankfully I was able to learn a lot. I arrived here with a background of customer service inbound and outbound sales/support which is I believe almost the most stressful job I was able to experience. Keeping it cool and reasoning with customers is something that was needed on a daily basis.

Most of the anger that users have is attributed to past issues, how previously problems were resolved incorrectly or maybe as random as just having a bad day or a fight with the girlfriend or maybe the wife that made the user sleep on the couch last night. With that in mind, trying to understand the user and bringing some happiness to the day definitely makes a difference.

We are currently a small team that have to do pretty much do everything, but so far work process is being improved and one of my key goals is to keep on improving the current staff so there's no "issues" in the future. I can't promise there won't be. But minimizing the problems is a must. As always, if there's an issue make sure to let me know!

Atzigan, you are a gentleman.. Thx for your work

[Beatrix1993]

Well no one said to become an asshole, but you can distance yourself from people and still be a decent human being.

Like you've done with me back in time, where you traded me your e.bed to give then back to another priest, which i did
And time by time we got used to talk less in skype.
Kazumoto guardian back on time just to make you remember (Shielyn)

[xXxAurorAxXx]

Like you've done with me back in time, where you traded me your e.bed to give then back to another priest, which i did
And time by time we got used to talk less in skype.
Kazumoto guardian back on time just to make you remember (Shielyn)

Yes I remember you helping me to trade items to another char and I appreciated that.

What I didn't appreciate is what followed and hence why I stopped communicating with you. Ill let you remember all of that

[eikniwt]

Yes I remember you helping me to trade items to another char and I appreciated that.

What I didn't appreciate is what followed and hence why I stopped communicating with you. Ill let you remember all of that

He did not know you were fond of the little finger in the right hole ?

[xXxAurorAxXx]

He did not know you were fond of the little finger in the right hole ?

Thats your thing, not mine.

[walkingdeadnyc]

the best kind of asshole to be is an honest one.

you know people hate you, but they know you're right.

The mighty latvala embodies this quality

[treintram]

The mighty latvala embodies this quality

You're not an asshole, you are a nobody.