GM read this and reply it please, THANK YOU!

1. my friend bought PET FEEDING BAG, and then put Royal Baby Formula on it.
next, my friend go to sleep and in the morning, his pet FLIED AWAY but still have Royal Baby Formula and PET FEEDING BAG, what does this mean??????

2. and then my friend send a ticket, and you replied my friend's ticket, you ask him to buy BIRD REVIVAL LETTER, my friend bought it, and on my friend's ticket i saw you say this "Greetings,

Your pet is now fully restored to your characters inventory. Thank you for using the pet restoration service and your support of Seal Online!

Regards,
GM Rapturous"

BUT, ITS NOTHING! that pet still DEAD !




my friend didn't forget to feed his pet, he using feeding bag,and now I need your SPECIFICITY and your RESPONSIBILITY, FAST PLEASE !