Frequent crashes in elemental dungeon! (IN PROGRESS ⏳)

[slythrinz]

Frequent crashes and hang in elemental dungeon!



Dear GM,

I am writing to express my serious concern regarding the

FREQUENT AND RANDOM CRASHES I have been experiencing while playing this game when I doing Elemental Dungeon. These crashes occur even when I only have two windows open.

These crashes are extremely disruptive and hinder my ability to fully enjoy the game. I kindly request that the GM team take IMMEDIATE ACTION to optimize Elemental Dungeon and resolve this issue.

Based on my research, several other players have also reported experiencing SIMILAR CRASH ISSUES. This indicates that the problem is not isolated to my account but is affecting a wider player base.

Here are some additional details regarding the crash issue:

~ Frequency: Crashes occur randomly, with no discernible pattern.
~ Number of windows: Crashes occur even when only two windows are open.
~ Impact: Crashes cause the game to freeze and result in the loss of unsaved data.
~ Testimonies from other players: Numerous players have voiced their complaints about these crashes ingame.

I urge the GM team to PRIORITIZE THIS MATTER and promptly implement optimizations for Elemental Dungeon to address these frequent crashes.



Thank you for your attention to this urgent matter.

Sincerely,
Hype

[slythrinz]

Additional information that I have experienced this week may be of help.
1. When I was casting a buff and casting the buff wasn't finished until the next stage, in the midst of this the game window often came out or crashed (forced close).
2. Monsters respawning simultaneously would most likely cause me to quit the game.
I hope that in MT this week, this problem will gradually no longer appear. Thank u for your hardwork GM Team and Dev.

Sincerely,
Hype

[SasoreGM]

Hello Rohanian!

About the mentioned issue:

First of all, thank you for your detailed report. We are currently checking it with the DevTeam, we will be following up and continue testing this specific Dungeon in the Optimized Mode to see if we can discover some pattern.

Notes:
-> As soon we have more news about this, we will update this post.
-> In case you missed your Elemental Dungeon Rewards, please send us a ticket through this link: http://support.playwithi.com/index.php?/Tickets/Submit to help you with the rewards restoration.

We appreciate your continuous support and are sorry for the inconvenience.

Best regards,
-R.O.H.A.N.: Eternal Vengeance Team-
Vengeance Never Ends

[tenten111]

also crush without any error in inter my chars also pt friends , sometime happen in same time , someimes 2-3 times in same inter

[SasoreGM]

Dear Rohanians!

Help Us Investigate Elemental Dungeon Crashes:

To help our devs investigate better and resolve the issue, please provide the following information to any GM in any case other player presents a similar problem:

• Type of Client Used (Stable/Performance):
• Number of Clients Used:
• Frequency of Crashes (Occasionally/Frequently/Always):
📎 Please attach your DX Diag File.
📎 Please attach your Windows Crash Logs File.

Note: To know how to obtain those 📎 files, kindly check the following mini guides for Windows 10/11:

1) Creating DirectX Diagnostic (DxDiag) Reports:

This report has detailed information about your computer's specs, which are used for troubleshooting:



2) Creating Windows Crash Logs File Reports (Event Viewer):

Event Viewer is a built-in tool in Windows that allows users to view detailed logs of system, application, and security events. When a program goes "not responding," Event Viewer can be used to identify and analyze the specific cause of the issue:



💡 GM Tips:

1) When searching your game crash logs, look in "Application" Menu:



2) To speed up search logs, go to Filter Current Log:



3) In <All Event IDs> fill the numbers "1000,1002,1026" and click Ok.
(1000 -> Application Crashes, 1002 -> Application Stops Responding, 1026-> NET runtime error)



4) Search all the logs (1 or more) according to the time you had the crash (make sure that in the description is related to rohanclient.exe, rohanclient_opt.exe or Loader.exe)



5) After selecting the logs associated with the crash, save them and share the file with the GM.



Your collaboration is appreciated and will help us to solve this inconvenience faster,

Thank you for your support!

Best regards,
-R.O.H.A.N.: Eternal Vengeance Team-
Vengeance Never Ends

[slythrinz]

Dear R.O.H.A.N. Team,

Thank you for providing clear instructions to help with the investigation of Elemental Dungeon crashes. I have followed the provided steps and attached the requested files:

DXDiag File: Attached
Windows Crash Logs File: Attached (Filtered based on suggested event IDs)
https://1drv.ms/f/c/d6042e44325b669a...nrpzQ?e=xiqqZV

Additional information:

Client Type Used: Performance Mode
Number of Clients Used: 3-4 Client
Crash Frequency: Frequently when I tried to enter ED the second time
The attached Windows Crash Logs File contains logs specifically filtered for the month of June 2024. This should help narrow down the search for the cause of the crash.

I hope this information can help the development team identify and resolve the Elemental Dungeon crash issue. Please let me know if any further information is required.

Thank you for your hard work!

Sincerely,
Hype