Banned without reason ruined my mood, is it time to say goodbye SEAL ?

[febriantocandra]

an open letter to the entire Game Master SEAL BOD game

I am currently experiencing injustice
One of your Game Masters in the game "Seal Online Blades of Destiny"
Banned my account without clear evidence or reasons

This happened during the Level Jump Event and Weekend Boost
At that time I was focused on increasing my level to 300
However, suddenly my account was banned
only 3 minutes after I was banned, I immediately wrote an appeal at http://support.playwithi.com/ with Ticket: #412242
you can be sure that at that time I was playing my character
I was banned on 19 October 2023 at 08:00 AM and I sent my ticket on 19 October 2023 at 08:03 AM
It's really unfair about what happened to me
getting banned for no reason

Then I received a reply from Game Master U*******D
which states that my account was detected using in-game skills without a cooldown

when I asked for more details about the accusations
Game Master U*******D declined to elaborate
My account was banned on charges of using skills continuously without a cooldown, but he didn't want to explain what skills he meant

From what I understand, job gamblers have 2 skills
"Threatening Throw" can reset the "Flush" skill" Cooldown was the game feature, not an illegal program. Am I banned for using these two skills? I don't know either and can only guess

If that's the case, all Gamblers should be banned for using these two skills or just delete those two skills from the game

although he can't explain further, Game Master U*******D dared to accuse me

"No Cheaters Allowed campaign, any accounts found to be casting skills with no cooldown involved will be suspended based on the history and gravity of the ban."

I dare to guarantee 100% with my betting ID that I will be permanently banned if I am proven guilty of using cheat programs, I am a clean player without any illegal programs

Maybe this is one of the reasons why this game is increasingly abandoned
My account is just one of many random and irresponsible ban victims
The game Master in SEAL BOD can't tell the difference between players who use illegal programs and those who don't
then there could be more random victims like this

This incident really ruined my mood
Even though I have bought several items to reach level 300 before October 24th, big patch

It's been more than 1 day since I was banned for no apparent reason
This is very detrimental to me

If there is no justice for my case, even though I have been unbanned
I don't want to go back to playing Seal Online Blades of Destiny

How can I play in a game where people ban randomly?
This game is good and fun, but unfortunately, the management is poor

[RexxarGM]

Hello febriantocandra, thank you for your feedback. We appreciate your input and will take it into account.

Regarding your ticket, please follow up through the same channel.

We are always available to help our players with any questions or concerns they may have.

Thank you for your support!

[febriantocandra]

handsome Game Master Rexxar, please you also have to read the contents of the Ticket: #412242
I'm sure you are a professional regarding this matter