Thank you for your informative post! I am unsure of where you are taking anything I've said as complaining, but I would like to clarify that I am most certainly not. I am an endlessly optimistic person, and people's negativity doesn't really bother me in the slightest. I love my job, I get to come into work every single day and make a difference in a game where people from all over the world play it! Every single investigation I find a hacker/scammer, that permanent ban feels SO good. Returning people's lost and stolen items feels great, as does helping old players come back on their accounts, making new events, or even helping new players get started! My job is really great, and I enjoy every second of it.
I don't really get flustered when people complain about me not doing anything, because comments like that are made out of ignorance and anger, both things that are more the person's own personal issues than my own. I am POSITIVE that I have and will continue to make more changes than any of the people just sitting around complaining about the staff or about the game. I put myself out there to be utilized as a resource; I am interested in getting to know my community and to be a part of it's development and growth. If some people intentionally fail to utilize what I am offering, is it my fault? They can insult my intelligence or my work ethic all day long, but then they aren't really helping anyone are they?
I have sent you a PM, and I hope that you are able to share with me your Rohan Story. I love hearing from the older players, they give me glimpses into a time when the game was different. They also tend to be the most passionate about this game (Playing or Otherwise), and I enjoy speaking with people as passionate about change as I am. I hope that communicating with me will show you that my intentions are noble and honest, and that there is never any maliciousness in my words or actions. I continue to work towards the goals that were voted upon the community every day, and maybe giving me the benefit of the doubt would be better for us all. What do you have to lose? If you don't think I'll make a difference, then hope I prove you wrong. If you think I will, be a part of the solution and not the problem? Just food for thought.