indonesia indihome ISP login issue - IP blocked (INFORMATIVE 📜)

[Lacemedonio]

hi sir a couple days ago i cannot enter to rohan anymore, When I don't use VPN I don't access to the game and website, but when I use VPN, I can only access to the website.


when i try to enter to the Rohan website i have this message:

[SasoreGM]

Hello there Rohanians!

About this Issue with the Indonesian Users:

After a detailed investigation with the affected users, we have confirmed that the connectivity issues preventing access to both the game and the website are directly related to the Internet Service Provider (ISP) INDIHOME. We completely discard any problems related to GameGuard or antivirus. Despite several adjustments to the network configuration on our end, the issue persists.

To tackle this issue we recommend temporarily the following measures:

1) Contact Your ISP (Indihome): We advise all affected users to contact Indihome directly and request them to solve the issue related to our service IP blocks: 45.58.9.0/24 and 45.58.3.0/24. Providing this information to Indihome will help them identify and address the connectivity problem more quickly.



2) Use a VPN: As a temporary solution, using a VPN can help you bypass the ISP-related restrictions and connect to the game. However, we acknowledge that some players might still experience issues even with a VPN.



3) Additional Suggestions:

Alternative ISPs: If feasible, consider switching to a different ISP that does not have these IP Blocks with our service.
Network Settings: Ensure that your router's firmware is up-to-date and that there are no additional network settings that could be causing the blockage with the Indihome Technical Service.

We understand the frustration this situation has caused and appreciate your patience as we work towards a resolution. Keep us informed about any developments from your communication with Indihome. This will help us provide further assistance and escalate the issue if necessary.

Ticket Platform: http://support.playwithi.com/index.php?/Tickets/Submit
Facebook: https://www.facebook.com/rohanmmorpg/
Instagram: https://www.instagram.com/rohanmmorpg/
Web: https://rev.playrohan.com/
Discord: https://discord.com/invite/7X3Hxyf

Best regards,
-R.O.H.A.N.: Eternal Vengeance Team-
Vengeance Never Ends

[SasoreGM]

Hello again Rohanians!

If you're presenting similar problems to those shown at the beginning of this post and you're from other country, kindly fill this template and send it to a GM to make further validations:

1) IGN (Name) of your character(s):
2) Type of error you're getting (Screenshot/Evidence):
3) ISP Provider (Indihome/Telkomsel/Other):
4) Is the web: www.playrohan.com accessible for you (yes/no)?:
5) Your IPv4/IPv6 Adress according to this webpage: (https://whatismyipaddress.com/)
6) Can you access other United State pages besides www.playrohan.com ? (yes/no):

Note: To know precisely where the network problem between you and the game server is, follow these steps and send us the results (as described in the guide): https://imgur.com/a/Mj0H2DO

GM Notes:

> Using a VPN to solve this issue:

* While it's true that using VPNs and tunneling programs like ExitLag can often help resolve connectivity issues by optimizing your route to the game server, not all players have access to or use these programs. So please make sure to send us your information first to identify the exact cause of the issue.

We appreciate your cooperation and understanding as we work to provide a stable and enjoyable gaming experience for all R.O.H.A.N. players,

CONTACT THE GM LINKS
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Ticket Platform: http://support.playwithi.com/index.php?/Tickets/Submit
Facebook: https://www.facebook.com/rohanmmorpg/
Instagram: https://www.instagram.com/rohanmmorpg/
Discord: https://discord.com/invite/7X3Hxyf
------------------------------------------------------------------------------------------------

Best regards,
-R.O.H.A.N.: Eternal Vengeance Team
Vengeance Never Ends