Quote Originally Posted by SpynoGM View Post
Hey there!

We're sorry to hear such issues. Please, know that as far as our tests, there shouldn't be any issues when creating a brand new character and receiving corresponding rewards.

However, kindly submit a ticket to our Support Platform in order to see each case in depth and may find a proper outcome from this impasse.

We'll be more than happy to help!
This issue occurred due to the previous level jump event. On average, those who did not receive rewards were the ones who participated in the February level jump.

Translated using ChatGPT, apologies for any translation errors.