TECH ISSUES

3901 Error
The error code 3901 is a disconnection error that is most commonly seen when the servers are down or you have lost the connection to them. Please continue to keep trying to connect.

Access Denied Issue for Vista 32bit
Here are the steps to work-around the access denied issue for Vista 32bit users.
1. Start> Settings> Control Panel
2. User Accounts and Family Safety
3. User Accounts
4. Turn User Account Control and or off
5. In the message box, uncheck the “Use User Account Control” (UAC) to help protect your computer.


Account not registered
This has 2 causes First one is if the player can post on the forum but can’t get into game due to this error, the player hasn’t put in his verification code https://security.playrohan.com/Membe...ml?valid_reg=2 player needs to find his verification code and go to that page to put it in.
The second issue is that the player put in wrong id.

You can get a new verification code by going to this link https://portal.playrohan.com/Member/...ification.html and filling out the bottom with your email and clicking submit.

Data Execution Prevention
Data Execution Prevention or DEP is a mix of hardware and software for windows which checks memory and prevents any code that is viewed as malicious from running on the system. If you are receiving this error when you attempt to run Rohan, this is most likely occurring because windows sees a spike in CCU usage from the launch of Game Guard when the Rohan client is launched. You will have to change the settings of your DEP settings to allow these programs to launch. The following steps were taken from microsoft's website and details can be found here:
http://support.microsoft.com/kb/875352
Quoted from Microsoft's website:
"If you are logged on as an administrator, you can manually configure DEP to switch between the OptIn and OptOut policies by using the Data Execution Prevention tab in System Properties. The following procedure describes how to manually configure DEP on the computer:
1. Click Start, click Run, type sysdm.cpl, and then click OK.
2. On the Advanced tab, under Performance, click Settings.
3. On the Data Execution Prevention tab, use one of the following procedures:
• Click Turn on DEP for essential Windows programs and services only to select the OptIn policy.
• Click Turn on DEP for all programs and services except those I select to select the OptOut policy, and then click Add to add the programs that you do not want to use the DEP feature.
4. Click OK two times."
Dhans can't use traps.
We have received reports that some Dhans are unable to use their trap skills from their second job. This issue occurs because of a graphics card error. It can be resolved by updating the drivers on your Graphics Card. This should allow you to use your traps once again (or for the first time).

Error 5101
The 5101 error is a general disconnect error. There can be many issues that would cause this.
Having a poor connection between you and us.
Being on a weak wireless connection.
Players will receive this error when they have sat on the character selection too long and will be disconnected.
Too many players are on the servers
Player is unable to connect to the servers.
Route/gateway/firewall is interfering with our connection to you
DEP or UAC settings in vista and xp.

Error: Failed to download .dll
Error: Failed to download .dll Resolution: This occurs due to corruption in the Loader.exe file, this can be resolved by re-installing the client.
Error:loading err [GetCollisionBase]
Error: loading err [GetCollisionBase] 4 31106 undefine bin data try to be loaded except the numbers are 5 40101 Resolution: Re-install client should resolve this issue.
Game Guard issues
Game Guard issues = multiple links depending on issues. http://www.gameguard.co.kr/gameguard...ng/FAQ_3xx.htm
Invalid HTTP address
Invalid HTTP address" and another error saying "login failed". Something prevented the full connection of client and server. Could be router, zone alarm, anti-virus, weak internet connection, wireless, etc. Solution: Try disabling your firewall and anti-virus.


Invalid Version
"Invalid Version" is an issue that occurs with a sync error between our download nodes and the user's system and client. We have several download nodes throughout the world used when new content is patched. This issue appears to be regional primarily effecting users connecting from South East Asia and Australia. At this time we do not have a work around to resolve these issues however this issue typically resolves it's self within 24 - 48 hours after our content update.

Rohan on Vista and Window 7
Although R.O.H.A.N. should run properly there are some issues that occur due to compatibility on some systems. If you are having issues running R.O.H.A.N. on one of these operating systems please first try right clicking the rohan.exe file and running as compatibility mode. If this fails you may need to adjust your OS "DEP settings" to allow this to launch. Primarily issues tend to occur on 64 bit version of Vista and Windows 7.

Rohan Process already running
This means that another instance of ROHAN or Game Guard is already running on you computer. First try ending the process from Windows Task Manager. If Game Guard or ROHAN are not appearing in your process menu you will most likely have to restart your computer to resolve this issue.