can't login

[Melloncollie]

hello i want to ask why i still can't login after all , i already non active the anti virus and fire wall , but still can't be logined
http://imgur.com/a/FnvoC
help me please !! :')

Hi vassiliz12! For any account related concern, please contact the GM team by sending them a ticket. For your convenience, please check this link: http://support.playwithi.com/index.php?/Tickets/Submit