In one way you guys are right but another you are wrong.
It might be surprising you that the dev team in Korea cannot arbitrarily decide on how to change the game. Marketing 101
public input -> support -> marketing -> management -> (changes) -> dev team -> test team -> release to public
PlayWith Interactive (PWI) is a wholly owned subsidiary of PlayWith (PW Korea) that has a mandate to publishing their game (R.O.H.A.N.) in North America. Pwi does NOT have the mandate to change the game at all. However PWI is required to provide ongoing input to the marketing department in Korea. Your tickets are discussed and cherry-picked to passed to PW Korea in those regular reports during their regular meetings with them.
What PW's Korean marketing department does is takes those reports, does cost/benefits analysis on them and passed that information on to their upper management. That upper management looks over the marketing department's recommendations and schedules the time and money needed for making those updates happen. Development budgets are created and given to the development management team to develop the development plans & schedules that can be contained within those budgets. Content may get minor changes in scope during the development & testing phases depending on the realities of the work being done. At the end of all that there is a package of content that can be beta tested first in the Korean public, then when everything seems to be good it is passed on to PlayWith Interactive to be implemented.
If all the above is tl;dr for you to follow the short version is this.
Tickets -> (filter) -> Korea Marketing -> (filter) -> Korea Management -> (filter + provides $$$) -> development -> (spends $$$) -> testing -> Korea pubic (beta) -> N.A. Public
Balance patches have SOME input taken from you. However it is filtered and interpreted at several points before their developers are given instructions on what to do. PW's developers do NTO decide what is going in a patch. All they do is build it based on the strict requirements originally set out by the marketing department.