thing is in the logs there are time stamps. there are dozens of logs for all kinds of things that happen in the game and each line in it has a time stamp that goes right down to the 1000th of a second foe each event that happens. There is no way on earth these guys are going to wade through hundreds of megabytes of log files looking for a sealing square glitch. They have to be given some ballpark within a few minutes of where to look.

Next time fraps it and at least you have some chance of getting him ban-hammered. The fraps vid will have a time stamp on it too.