Send a support ticket and provide me with the ticket ID. I'll look into it.I tried to use the free guild name change, but there is a quest item in my inventory that I can't delete. I can't quit the quest because it is not listed since it is the last part of a long quest series (the one you needed 5 trout for.) I deleted all other bound items in preparation. I hope you will be able to fix it, as I still would like to complete the quest (r5 boss) and I've come that far not to lose the whole quest permanently.
Since I have now missed out on the free change due to a game glitch, I hope you will prove treintram wrong and at least credit my EM with the rp's it will not cost me to change it.