I did more than 60 hours online and every f**** day elemental and ash, and i got this reply from Sineida.

Greetings!

Thank you for contacting support!

Your account did not show up on our list for Jin compensation, and due to the low amount of users, we will conduct another compensation event this coming Tuesday, so that players that did not receive the rewards have another chance of receiving the rewards and participating in this event.

We followed the lists provided by the database team unfortunately when it comes to mass loading. Several users were missing certain requirements, but this will be addressed in our upcoming Jin Compensation Event.

Please stay tuned for more information regarding this new Jin Compensation Event.

Thank you for your patience and understanding! Apologies for the current frustration this previous event caused.

Regards,
Playwith Interactive Support Staff