I sent them a ticket before opening this thread xD
I did research before sending the ticket but to no avail. However what i found out was that there were many tickets that were left unanswered, so i opened a thread here just in case the GMs are too busy(and if they didnt answer it, it's okay I can understand them hehe). The answers that i have gathered from outside sources were to turn off anti virus and firewalls. I've done those things (or at least i think i did) but the game still fails to load properly. If it's okay with anyone who's willing to answer this thread, how do you exactly turn off firewall and anti virus? Apparently this problem is quite common and many players actually stopped playing due to this. At worst case scenario, I'll abandon this server haha xD