It would be faster if you PM the GMs yourself submitting a ticket:
http://ynkinteractive.com/support/in...Tickets/Submit
Fill the formular with all the necesary information, if you haven't registered yet click to:
http://ynkinteractive.com/support/in...ation/Register
Use your ingame account's e-mail, log it and submit tickets. They will appear on "View Tickets", if they are green GMs didn't answer it yet, if it's dark coloured they answered.