It seems like some items on the Big5 are impossible to get.
I've been talking with people and they told me they also couldn't win these items.
Here are some of the items:
- Crafted Weapon Soul Stone VI Pack.
- Mind and Body Stone.
- Premium Preservation Stone.
- Crafted Armor & Weapon Soulstone Random Box.
There might be some more items out there, so I hope you guys can take a look at them and see why they are bugged and fix them