Quote Originally Posted by SpynoGM View Post
Hey there!

We're sorry to hear such issues. Please, know that as far as our tests, there shouldn't be any issues when creating a brand new character and receiving corresponding rewards.

However, kindly submit a ticket to our Support Platform in order to see each case in depth and may find a proper outcome from this impasse.

We'll be more than happy to help!
try to create a new character using an ID that already participate in february level jump, you will not recieve the reward, that is people problem right now, dont just test it with a new ID that you create or an ID that didn't participate in february level jump event, please fix this asap gm

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