good morning GM, , i have a problem here

i have my pet die last time, , and i sent ticket to you, and you told me to buy pet restoration letter, , i have buy it and i have sent ticket about it, , and then you told me that my pet fully restored, ,

but until now, i didnt seen my pet back, , and pet revival letter still exist, , idk what happened, please check at this situation, i have sent many many ticket to you and didnt have reply, , please solve this because I buy pet restoration with expensive price and i wont it become useless, , thx for your attention