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The ticket people helped me today. I just thought I would reply back. You "can" get your account back if they help you. Big high-five to the devs and customer service for a quick reply on this...

So did you fix the problem? Did anyone of you get a response or? I'm having the same issue. Hoping its something they can fix for me soon.

Did you ever get help with this issue? I'm experiencing the exact same thing, except I can still log into my old account. But to play I have to create a new character, so far I cannot access my old...

I sent in a ticket for the same issue today. Awaiting a response. It won't let me log in unless I change my characters name, but it won't let me change the name because I can't "seal" my character,...