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still cant get the rewards T.T OH MY GOD

yes,there is no yellow question mark on it,only two options,i have tried them both,but it make no sense-.-

i got one Lovely Box in my bag.And i take it to the Marco the apprasier.There is no option of geting the rewards,please help me!The last exchanging time is coming soon!Thank you very much.:(:(

i can open the lovely box，it is just in my bag .i take it to the Marco the appraiser,and there is no option to get the rewards