R.O.H.A.N.: Eternal Vengeance F.A.Q

Greetings Rohanians,

This is a summary of Frequently Asked Questions:

➢ INSTALLATION

System specifications:
You can find the System specifications for R.O.H.A.N. Eternal Vengeance here: https://rev.playrohan.com/Guide/Info#

How to download R.O.H.A.N.: Eternal Vengeance?
Download the Game client directly from our servers. To download, you need 13GB of space in your hard disk.
Disable your Firewall, Windows Defender and Antivirus (if any) during the download, installation and patching process to prevent any errors.
Head to https://rev.playrohan.com/Download/GameClient and click download in order to start downloading the game installer.
Download rate and time will vary depending on your Internet connection speed.

How to install R.O.H.A.N.: Eternal Vengeance?
■ Disable your Firewall, Windows Defender and Antivirus (if any) during the download, installation and patching process to prevent any errors.
■ Once the download has been completed, proceed to execute R.O.H.A.N. Eternal Vengeance installer, read the terms of service and click accept.
■ Then proceed to choose the destination folder where Rohan will be installed and click Install, once the installation is complete you’re ready to patch and play!
How to log in R.O.H.A.N.: Eternal Vengeance?
■ Make sure you have registered on our website and confirmed the verification email.
■ After launching the game, you will be taken to the login screen. You must have a valid Username and Password to play R.O.H.A.N.: Eternal Vengeance
■ Enter your login information and click on LOGIN.
■ Select a Server that you want to play on and Click on CONFIRM.
■ The game will now log you in to the R.O.H.A.N. servers.

How to create a character?
■ You will now be taken to the Character selection screen. You can now choose to play as an existing character or create a new one. Each account may have up to 4 characters.
■ Choosing a Class:
Click on CREATE at the character selection screen to create a new character.
You will be taken to the Class selection screen to pick the class of your choice.
Click on NEXT once you have chosen your class.
■ Customize your Character:
You can now choose to customize your character by changing the look of his face and the style of his hair.
Use the Zoom and Rotate Controls to view your character from different angles.
Type in your character's name and choose the area where you wish to begin your quest, the default is the tutorial zone.
Click on Next to continue.

➢ ACCOUNT

Forgot your password
Please follow the steps below:
1. Go to https://portal.playrohan.com/Login/Login.html?ru=&rq=
2. Click on "FIND PASSWORD"
3. Input your ID and account's registered email address.
4. Check the inbox or spam folder of your email address.

Forgot your Security Question and Answer
Please follow the steps below:
1. Login at https://portal.playrohan.com/Login/Login.html?ru=&rq=
2. Go to Account Information and look for "Forgot Secret Q & A."
3. Input your account's registered email address.
3. Check the inbox or spam folder of your email address.

Forgot your ID
Please follow the steps below:
1. Go to https://portal.playrohan.com/Login/Login.html?ru=&rq=
2. Click on "FIND ID"
3. Input your registered email address.
4. Check the inbox or spam folder of your email address.

How to update the email address
Please follow the steps below:
1. Login at https://portal.playrohan.com/Login/Login.html?ru=&rq=
2. Go to Account Information and look for "Edit"
3. Input your Security Question & Answer. Click Submit
3. Now you can register a new email to your account as long as it is not currently registered to another account.

Account not verified/Cannot login the game:

■ Make sure you have registered on our website and confirmed the verification email.
■ How to resend the verification link:
1. Go to https://portal.playrohan.com/Login/Login.html?ru=&rq=
2. Click on "RESEND VERIFICATION LINK"
3. Input your registered email address.
4. Check the inbox or spam folder of your email address.
■ Check you’ve input the correct ID.

How to activate the 2-step authenticator?
This are the steps to activate the 2step authenticator:
1. Go to https://portal.playrohan.com/Login/Login.html?ru=&rq= and log-in with your account.
2. Click on "ACCOUNT INFO" then right click on “TWO FACTOR AUTHENTICATION”
There you will found these steps:
Google Authenticator
Step 1: Select the game to authenticate.
Step 2: Download Google Authenticator app from your phone.
Step 3: Scan the QR code shown below after the installation.
Step 4: Once the QR code is recognized, please enter the number displayed in the Google Authenticator App.
Step 5: Click the Submit button to complete the authentication.
After you activate it, it will request for a code every time you login.


➢ SECURITY

Account Security
It is highly recommended to activate the Two-Step Authenticator in order to maintain the account as safe as possible.

Can I share my account?
No. It is a direct Terms of Service violation to share account login information and allow other players to access your account for any reason. Players should NEVER share, trade, or sell their account login information as it may lead to a "hacked" account and/or account actions imposed by PLAYWITH Interactive for violation of the Terms of Service, up to and possibly including permanent account closure.

Be advised that there are no safe shortcuts in gaming! Sharing account information to have other players level or gain for you will almost always meet with completely unexpected results. Don't do it!
If your friends, relatives, or colleagues wish to try any of the PLAYWITH's games, they may do so quickly by submitting a completed registration form on the Rohan or Seal Online site.

Is account sharing highly discouraged by PLAYWITH?
Yes. Most compromised accounts are typically due to account sharing. We cannot guarantee that all the people you shared your account with are trustworthy. Please be reminded that accounts that were “hacked” because of account sharing may not be eligible for restoration. That’s because the account is a responsibility of the account holder.

➢ SUPPORT

How to send a ticket?
On the main page of the Support platform (http://support.playwithi.com/index.php?/Tickets/Submit), click on the icon/link that says “Submit a Ticket”. Under “Select Department” click on “R.O.H.A.N. Game Master” then hit Next. *This is very important. If you click on anything else aside from R.O.H.A.N. Game Master, your ticket will be sent to another department and your issue will not be addressed. On the next page, please fill up the form and please be specific in your issue.
After you hit next, you’ll be receiving an email saying the GMs received your ticket. In that email you’ll be provided with your ticket number. Please take note of this as you may use it to follow-up on your issue.

➢ ERROR

Gameguard error

Please try the following step to correct this issue:
■ -Delete the contents of your gameguard folder and run the game client.
This will patch your gameguard folder to the latest update.
If the issue persists, please feel free to send us a ticket http://support.playwithi.com/index.php?/Tickets/Submit with a screenshot of the error you are getting.

Bill Error -40/ Troubleshooting/ Billing Error 2000
Please know that you get these errors in the website when there’s a pending confirmation email, please check the inbox and spam folder of the payment method email you used.

➢ BILLING

I cannot see the RPs I’ve bought
Please note there is a 48-hour processing period when buying Rohan points for the first time.

I cannot use my RPs
If your information does not match, you probably received a purchase confirmation email, please check the inbox and spam folder of the payment method email you used.


➢ GAME FAQ

Can Items break when I forge or refine?
Items can break when you are forging them and refining them. Anytime an item is level refined past 30 levels, the next time it fails, it will break.

When is maintenance scheduled?
Normal maintenance is usually scheduled for every other Tuesday (every 2 weeks). During the maintenance time, special service features will take place. Emergency Maintenance does not fall under the regularly scheduled time. Special Service requests will NOT take place during these unless stated otherwise.

I died and I dropped my item. I saw someone had picked it up. Can I have it back?
If the item was picked up by someone. He is now considered the new owner. But if the item was not picked up by anyone and just disappeared on the ground restoration may be possible. Contact a GM through our ticket platform for further assistance http://support.playwithi.com/index.php?/Tickets/Submit


Is real money trade allowed?
No. According to the Terms of Service, players are not allowed to trade their accounts or in-game items for real money. Once found guilty of real money trade, their accounts will be subjected to the corresponding penalty of account closure.

Regards,

-R.O.H.A.N.: Eternal Vengeance Team-
Vengeance Never Ends