Can't go to Tutorial Zone

Hi,

I want to go to Tutorial Zone, but I can't get the admission ticket from 'Shiltz Guide Eugene'.

As I recall, there should be an option like 'I want to go to tutorial zone' when I talk to Eugene.

But now I only get options shown in figure below.

http://i.imgur.com/YhERrN4.jpg


Is this a bug, or did I miss something?

thanks for your help

Same issue happen to me, can anyone ring a bell please ?

Hello,
Please make sure when you're creating a new character, choose the starting town to the Newbie Town. Otherwise, you won't be able to enter tutorial zone.

Isn' the pic pretty obvious?

is there no fix yet? ive tried creating multiple new chars and none of them can go to the tutorial zone