WTG Atzigan/GMs

So is this how you guys deal with support tickets now?
You promised me my concern was "under investigation" and is "escalated to High Department" but when I checked my tickets just moments ago, I noticed that the ticket was deleted?
Wtf is this, is this how you deal with your customers? This is total bs!

Aw I f*cked up with title lol.

You should mention the ticket number so that they will check it if it is really deleted. Proofs are proofs. Haha.

Ticket : #225413

Yeah hopefully they do something with this. This is the only game I have played where I faced so many problems trying to reach help from GMs.

My ticket has been deleted 2 days ago , they had no proofs it was deleted.
ps : Vasilisa is fishy

Quote:

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Originally Posted by Samtony

So is this how you guys deal with support tickets now?
You promised me my concern was "under investigation" and is "escalated to High Department" but when I checked my tickets just moments ago, I noticed that the ticket was deleted?
Wtf is this, is this how you deal with your customers? This is total bs!

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gms u mean bananabandit and strellan? np they here not 2 hlp u but to insult ur thread.

Quote:

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Originally Posted by Samtony

Ticket : #225413

Yeah hopefully they do something with this. This is the only game I have played where I faced so many problems trying to reach help from GMs.

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how was their reply looks like? If your ticket was escalated you will receive a notification from email that your ticket has been sent to proper department. well curious user here.

Quote:

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Originally Posted by HannahRem

gms u mean bananabandit and strellan? np they here not 2 hlp u but to insult ur thread.

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Annnnd how many people have you 'helped'?

Quote:

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Originally Posted by BananaBandit

Annnnd how many people have you 'helped'?

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no 1 but if u hire me as gm mybe i could.

Quote:

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Originally Posted by Samtony

So is this how you guys deal with support tickets now?
You promised me my concern was "under investigation" and is "escalated to High Department" but when I checked my tickets just moments ago, I noticed that the ticket was deleted?
Wtf is this, is this how you deal with your customers? This is total bs!

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Tickets should never be deleted. Never, ever, ever! Even when closed they are supposed to stay in the system so other support engineers can look up past solutions to problems. Deleting problem reports, no matter how trivial they seem is a very bad business precendent - especially if the support department gets audited.

Hopwe thatr ticket @ helps Atzigen track down the asshat that is doing this and deals with him harshly.

Quote:

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Originally Posted by BananaBandit

Tickets should never be deleted. Never, ever, ever! Even when closed they are supposed to stay in the system so other support engineers can look up past solutions to problems. Deleting problem reports, no matter how trivial they seem is a very bad business precendent - especially if the support department gets audited.

Hopwe thatr ticket @ helps Atzigen track down the asshat that is doing this and deals with him harshly.

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Yeah I have seen another thread days ago regarding the same problem. His ticket was deleted for no reason.... I am very pissed off since they kept promising that they will have higher department to investigate my issue and yet my ticket was deleted. It's just total bs, this game lacks of management.

Quote:

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Originally Posted by BananaBandit

Annnnd how many people have you 'helped'?

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+1! don't mind him. He's not helping other players tho.

Bump bump bump hopefully Atzigan see this tomorrow!!

Bump bump atzigan QQ

I'm just wondering how you guys know if your ticket has been deleted. I haven't tried sending any tickets to support. Please shed some light on this issue x.x

Just lot into support and look at your tickets. If you don't see a the ticket you posted in that list, it was deleted.

Hopefully Atzigan notices this finally...
New ticket: #225712
Same concern..