can a gm please read my tickets!!! gm rotreberque keeps closing them!!!

I need tickets #217483 and # 217171 looked into please !!!
i feel like they are not being read at all...rotreberque keeps asking for the same info i provided i even sent screenshots...he keeps closing tickets and tells me send new ones!!!
they loaded my upgrade weapons onto 2 different servers 1 part on ran to my defender and three parts went to jin to my priest I am missing forging event cause of this mistake !!! i am mad!!! please pick a server i don't care at this point which one and move them all to the same character.
i know servers are merging but this is not fair. i am being punished for your mistake

also rohanopoly and the achievement systems not working for me either on any of my accounts!!!
thanks in advance for your attention to this matter!!!

I'm not a GM but maybe this helps :)
http://forum.playrohan.com/forum/showthread.php?t=22835

Hmm. Why is it Rot closing it down? What did Rot say? It's actually different when Im filing a ticket. He actually closes it down when Im not following the process. Like for example. I want to request to restore my things after my name change. But Im not using my reg.email. He reminded me that I need to use it in order to allow the request. Just like that.

hey thanks for trying to help guys.... this gm rotreburque always gives me hassle. I don't know why....I don't use bad words.... I am using correct email. I try to include all info they need with screenshots etc but the reply I get sound like my ticket was never read...and screenshots never looked at....at least is how it makes me feel. cause he asks for same info I already sent. as far as rohanopoly not working for me I think I discovered where the problem is ....logging into official website is giving my points to isen server but I am playing on jin server as far as running the dungens and ashkeena. so I don't know what to do about that.

Yeahhhh they're tier 2 gm's, he's incompetent and can't do jack **** besides forwarding automated responses. just wait until atzigan or sineida are around to respond to your ticket or something. and as far as rohanopoly goes yeah, it's not working out for the other servers even with having taken on the regular requirements.

I'm having the same problem with rohanopoly, yesterday i went to elemental dung, and Ashkeena I've been grinding none stop for 2 weeks now and still gives me same response that i haven't finished one of the requirements. I'm sending a ticket right now :l

yeah gms rarely bother to read your tickets unless you use the specific format they like. Something like this:
account id:
server:
character:
issue:

If you don't send it in that format they will never bother to read it, even if all of that information is in the ticket already. I assume they have a hard time reading paragraphs and need glasses or something.

rohanopoly has been mostly bugged for everyone, but I can say it works for me on all my accounts and for most of my friends as well. Try claiming the coins at different times of the day, one of my accounts only let me claim at like 5pm server even though the others worked at around 12pm.

GMs must take action about those problems happening as soon as possible before another problems comes again. In the meantime, just stay calm. Maybe there are tickets ahead from your request.

Hey thank you gm Ozam for reading and escalating my tickets to the proper dept :)

lol. its the same thing happened to me, they always close my ticket and ask me for clarification. but then i realize that it was my fault i always gave lack information to my issue hahahha. just give the exact issue, so that they can resolve your problem right away

Quote:

---

Originally Posted by roainez

Hey thank you gm Ozam for reading and escalating my tickets to the proper dept :)

---

Yeah! GM Ozam is the best! ::cool:

Ozam=AWESOME. lololol

Well all you need is to wait wait wait wait wait wait wait wait.. ;)

That's why you need to play Rohan. There are still GMs out there that is kind. XD

yeah but is horrible we have to be punished for their mistakes... now my boyfriend finally found his missing upgrade part on ran server as well. so 3 went to jin and 1 to ran just as mine...lol and what was worse is his missing zhen part went to a lvl 48 dhan instead of his level 1xx dekan

:mad: ok so I am still waiting on response for my tickets that were to be escalated but when I check statis says they are closed and nothing has been done. however my boyfriend sent ticket last night for same issue and he has his parts moved already all to same server. mine are still on ran and jin!!!!

Quote:

---

Originally Posted by roainez

:mad: ok so I am still waiting on response for my tickets that were to be escalated but when I check statis says they are closed and nothing has been done. however my boyfriend sent ticket last night for same issue and he has his parts moved already all to same server. mine are still on ran and jin!!!!

---

Hey roainez, I believe I replied to your ticket however if you are still having issues, rest assured, I will make sure it's resolved very soon.
At the latest your issue will be resolved on Monday. Apologies for the long delay.

hey thank you so much for your reply. I sent the screenshots you requested. and xtras just incase... hope it helps you find my dungen run logs!!!

Quote:

---

Originally Posted by roainez

hey thank you so much for your reply. I sent the screenshots you requested. and xtras just incase... hope it helps you find my dungen run logs!!!

---

GM just answered you. Thanks to your determination. HAHAHA!

yeah but too bad the ONLY ticket that got resolved was for my rps that the exchange market ate. guess we wont be getting rohanopoly coins or boost to our wepons or anything for doing that event because of it not being tracked or logged properly. and omg the servers will be merged before I can forge my 4 part upgrade I bought in nov 19 and 24th. if they even give me my parts back by then!!!!

Haha. I thought your problems are resolved. Oh, i want to ask you, did GM Atzigan already said the date about the merge plan?

yes he did its in January!!!!!

January??? please give me the link that GM atzigan stated this. i would like to ask the more about merging the server

here is the link that he said that in.... http://forum.playrohan.com/forum/sho...t=23245&page=3

Quote:

---

Originally Posted by roainez

I need tickets #217483 and # 217171 looked into please !!!
i feel like they are not being read at all...rotreberque keeps asking for the same info i provided i even sent screenshots...he keeps closing tickets and tells me send new ones!!!
they loaded my upgrade weapons onto 2 different servers 1 part on ran to my defender and three parts went to jin to my priest I am missing forging event cause of this mistake !!! i am mad!!! please pick a server i don't care at this point which one and move them all to the same character.
i know servers are merging but this is not fair. i am being punished for your mistake

also rohanopoly and the achievement systems not working for me either on any of my accounts!!!
thanks in advance for your attention to this matter!!!

---

Will see what seems to be the problem and resolve it as soon as possible