Originally Posted by
BananaBandit
Snipped from the announcement:
Atzigan, please read the highlighted statement very carefully. Look at the language that you folks used. It does not say
"If you play the SCRATCH FEUD - SCRATCH CONQUEST (3 Coins) you might be one of the lucky winners to net a Talisman!"
or
"If you play the SCRATCH FEUD - SCRATCH CONQUEST (3 Coins) you may be one of the lucky winners to net a Talisman!"
or
"If you play the SCRATCH FEUD - SCRATCH CONQUEST (3 Coins) you could be one of the lucky winners to net a Talisman!"
Those introduce the possibility that you would NOT get a talisman. Uncertainty.
No. You guys said:
"If you play the SCRATCH FEUD - SCRATCH CONQUEST (3 Coins) you WILL be one of the lucky winners to net a Talisman!"
There is no uncertainty in this statement. You say here with certainty that if you are playing in Ran or Jin and you play this game, you WILL be one of the lucky winners of a Talisman. That is like me buying a million dollar lottery ticket for a buck that says I WILL be a lucky winner of one million dollars. Who wouldn't buy a lottery ticket that says that? If it says I COULD or MAY win a million dollars, then I might decide to use that dollar to buy a cup of coffee instead.
The above can be said for this in Isen:
.... OOPSIE!
Summary:
Face it Atzigan. osouls has a valid point regardless of what your support team have been trying to tell him in the ticket system. You got caught with your pants down around your knees and most of the time we ALL have to pay for our mistakes.
Typo, error or not, people spent Rohan Points buying those coins to play your game based on the PROMISE you made to your players that they would receive one of the Talismans you listed in your advertisement. Seems to me you now have an obligation to compensate each and every one of those people who played your game in Ran, Jin or Isen as you advertised. There really is no excuse for this - you have a marketing department and upper management that approves everything you guys say to your players with regards to contests and events. There is no way something like this could have slipped out unless it says exactly what it means. No excuses. Make good on the promise you guys made.
Rock On!!