Dude, get your head out of your ass and look around. Do you even understand how a company works? GMs work for a living. They are paid to do a job and that is to resolve tickets and manage the game. Their performance is based on their performance in those tasks. They are not paid to read these forums. And they certainly won't get anywhere trying to convince their managers that the game should be changed because a few people are complaining in their forums. They can't take forum posts to their managers, and upper managers/vice presidents and CEOs. However all those levels DO look at tickets. They don't give a rat's ass about the forums. The forums are here for players to discuss crap with each other.
Some take the time to respond with non-committal responses in the forums because they want to do it, but that isn't in their job description. They certainly don't have to do that except to act as a moderator (usually only one or two get that bit).
Not if they act on what they have been presented. You might not like what happens if they do. But any changes will have to come from Korea as they all do.