If you've experienced this issue you should better send a ticket for you to get assisted. *just saying*
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Did you not read what he was saying? Previous folks who sent tickets about this problem only got the response that there was no proof and the pet died because they starved it. Who takes screenshots of their pet slots on HK before popping it? Nobody.
I've seen HK failing to feed your pet even tough you equip food in the pet feeding slot. While I caught it before my pet died i DID see it fail to feed my pet. To fix it I had to REMOVE the pet food from my HK, set it back in again, make sure the box is checked and don't leave my computer until I see it feed my pet (can be up to an hour wait). Sux but this game has bugs that the staff ignore or try to pass off as player error.