Game won't launch. (SOLVED ✅)

I can get to the launcher fine. After I launch the game, nothing happens after GameGuard and the logo. The game just doesn't start up. No error or anything visible on the screen. It seemed to happen either after Windows Update or Graphics Driver Update.

Event Viewer Log:

Faulting application name: rohanclient.exe, version: 1.0.4.926, time stamp: 0x5e9d0716
Faulting module name: npggNT.des, version: 2020.3.16.1, time stamp: 0x5e6ed2a3
Exception code: 0xc0000005
Fault offset: 0x000016fd
Faulting process id: 0x1190
Faulting application start time: 0x01d63398d1f36e96
Faulting application path: C:\R.O.H.A.N_Blood_Feud\rohanclient.exe
Faulting module path: C:\R.O.H.A.N_Blood_Feud\GameGuard\npggNT.des
Report Id: cbea45b7-f412-4192-ac96-b68398f3f8ec
Faulting package full name:
Faulting package-relative application ID:

https://i.imgur.com/ud95xYO.png

it stays like this and nothing happens

Hello Rohanian!

We've designed the following Troubleshooting Guide for the problem you're referring to:

--------------------------------------------
Rohan Game Launch Troubleshooting
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Step 1: Disable Antivirus and Third-Party Software (SOLUTION FOR THIS CASE)
Step 2: Check Event Viewer for Errors
Step 3: Rollback Recent Updates
GM Notes:
ㄴ Checking Background Processes.

Step 1. Disable Antivirus and Third-Party Software:

i) Temporarily disable your antivirus, firewall, and any third-party software you have on.

* Programs like BitDefender, Malwarebytes, and others can cause this type of behavior on Gameguard, so please disable it to double-check if is that program causing this. (Solution for this case)

ii) Disable any overlay software (e.g., Discord overlay, Steam overlay). Close unnecessary background applications.
Launch the game to discover until you find the program that conflicts with the loader.

Step 2. Check Event Viewer for Errors

> Procedure

*Open the Event Viewer (Windows + R, type eventvwr, press Enter).

https://i.imgur.com/EjVVUgf.png

* Navigate to "Windows Logs" > "Application" and "System"

https://i.imgur.com/H8PBMpG.png

Note: Look for any red exclamation mark events around the time of the game launch for error details and pass it to a GM.

https://i.imgur.com/k7vsbcW.png

Step 3. Rollback Recent Updates

If the issue started after a Windows Update or graphics driver update, consider rolling back these updates.
Go to "Settings" > "Update & Security" > "Windows Update" > "View update history" > "Uninstall updates."

https://i.imgur.com/yWFz69n.png


3. GM Notes:

> Checking Backgroung Procceses

* Open the Task Manager (press Ctrl + Shift + Esc) and check for any background processes related to the game. End any unnecessary processes that might interfere with the game launch.

We hope that this guide has been helpful to you and do not hesitate to contact a GM in case you have an additional problem. ,

Best regards,
-R.O.H.A.N.: Eternal Vengeance Team
Vengeance Never Ends