[Notice] Regarding Tickets and Support Platform response time

Dear Shiltzians,

We apologize for the time is taking us to reply your tickets, due to the amount of requests we are receiving and holidays, there is a delay on the responses.

One more time we ask for your patience, all the tickets will be replied in order of queue and it is possible that it takes more than 24 hours to receive a response. We are putting all our efforts on reply your tickets as fast as possible with an accurate information.

If you already sent a ticket, please wait patiently for a response. Otherwise, your ticket will be back to the top of the queue and GMs won't be able to see it on time.

Hoping your kind considerations.

Best regards,
Seal B.O.D. Team