Billing Error and cannot use my RPS

Cannot use my 2500 eps neither in the game or the website.

character name : Onerio
server name: DURAN
GAME:SEAL OL

Already sent the ticket , Please help me to solve it.

If it is too difficult, could you help me to buy 1 character expansion and 8 finishing exp(8 hours) ?

Thanks very much.

PERFECT ! No reply no solution. The finishing exp is without the discount now. I will keep updating.

stil no reply but it seems good now.

same here bro cant use my RP's getting an error

still can't use bro ?