Error when trying to go to the characters screen

Hi,

I keep getting an error every time I try to go back to the character selection screen, while already in game.

I was playing on a different server and did not experience this until I came to the Jin server (where all my old characters are).

I took a screen capture of the error (see below).

Is there anything that can be done, or that I can do to solve this problem? It's rather annoying having to restart the game---wait on it to load, just to get on one character; then repeat the whole process again to play as a different character.

http://i1293.photobucket.com/albums/...ps72001453.jpg

Greeting gothikjester,

We are sorry to hear that you are having issue with our services.
To find exact issue, we need you to give us more detailed information of your PC condition.

First, please provide us your OS (e.x windows xp or 7 pro) information.
Next, please give us which Anti-Virus programs are you using.

Please send us those kind of information with your account/character information through our Support Page so that we can give you feedback ASAP.

Thank you so much,