Guild Master cannot modify or add logo on website Bug/Error

My character is DaVincii and it's a guild master for a newly created guild called Resistance.
I tried adding/modifying the guild logo on the website but it keeps giving me the error [Guild Master access only!] Even though the account i'm using or logged in with (XxFathYxX) is the account containing the guild master character (DaVincii).

2 years ago this bug would be solved by trying different browsers but this time I tried all, chrome, internet explorer, maxthon, firefox and even safari.

Please do assist me with this issue as soon as possible.

Thanks for your cooperation.

Tried sending a ticket asking them to fix it? Or send them the picture and maybe they can add it for you.

Yeah I sent a ticket. No response yet.

Post your #ticket number here, incase Verenbaen or Sineida are around to view your ticket.

Ticket no: 198742

Curious, did you get your issue fixed?

Nope. 4 days of contacting support and tickets, no responses of any practical use or effect.
Just gotta wait I guess.