Didnt receive my item mall stuff

I m a old retired player that just play this game again recently. So i decided to buy same RPS to some stuff on item mall.

But I cant access the item mall section in the game and i don't know why. So I just bought the item via seal online official website. I purchased it successfully.
https://www.dropbox.com/s/mkmp5vd31e...report%201.jpg
https://www.dropbox.com/s/ffmz2zsyyt...ort%202.jpg?m=
https://www.dropbox.com/s/6i17h41uur...report%204.jpg

When i return to the game, i didnt find any of the item mall stuff which i recently bought. I alrd check the item mall bank, but i cant find it. I alrd spent it over 3000 rps but i dont receive my stuff. PLease help !!!

IGN: Cl0swn
Server : Duran

here is my ticket #195234