Package for returning player

i just wanna ask why my id do not get the return player package like below?
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PLAYER ITEM PACKAGES!
All returning Shiltzians will receive the following welcome back package (Found in your Cash Item Bank):
x1 Shiltz Cat Costume
x1 General Crab Pet
x5 Revive Item
x3 Golden Keys
x1 Pet Feeding Bag
*Remember! Veteran Seal players may have an RP amount being sent to them!

New Adventurers Item Package! The following package will be given to all New Accounts created for Seal Online!
(Note: All Veterans will receive this pack as well. Packs will be distributed each weekday for the previous days accounts.)
x1 Word of Blessing (Bronze) +50% EXP!
x1 Pouch of Blessing (Bronze) +50% Item Drop Rate!
x1 Bank Expansion Slot (Silver)
x1 Lobster Pet
x1 Walcure's Ring

All this and many more exciting launch events on the forums!